♥ Kyra Nurfakhirah ♥

Hello World ! 

I’ve completed more than 20 hours of Life Skills Enrichment Programme. Starting of school holidays, i’ve already got a job at Cathay Cineleisure Orchard. What interests me was the way they work about the cinema. What got me started in getting this job because a few of my friends worked in the cinema. Cathay Cineplexes have 5 branches. Orchard is of them. The very first Cathay was The Grand Cathay followed by Orchard. So i went for the interview and i got that job, i was really hoping that it will be an adventure to me. I find it interesting. I chose to participate in this activity because i wanted to make myself more confident and not being afraid of people. This job i chose was about CSO, they called it as Customer Service Officer. Usually, this type of jobs, there are successes and weaknesses. Successes such as people who are good in speaking and giving directions could have make a fast pick-up on every single detailed about the cinema. It also build up more confidence in them. As though for weaknesses, are usually those who slow in getting things up on the right way. They need sometime to work this out.

Working there is fun, enjoyable and challenging for me. As for me, i’ve made many friends along the way as they taught me alot of things that i should know. Some of them are trainees (new staffs) just like me. The managers in Cathay are friendly and approachable. Without them, I would not be able to learn how to interact or socialize with others. And also to build up my self-confidence. Some tough challenges i did encounter during my time there are such as customers complaints, short of staffs, needs more staffs to be able to work, and race against time. Sometimes I have to extend the hours of work. For such challenges like the ones mention, I am in doubt, because I’m just a trainee there but luckily i seek help and advise from my peers and managers.

From this experience, I believe working in a service line is much more tougher than i thought. But what matters the most is, that in my more than 20 hours life skills that I’ve completed in, I’ve gain a new skill and build up my self-confidence and the ability for me to open to the outside world. From my experience, successes and failures, there is a meaning to it. If a failure, you should not just look down and give up. You should pick yourself up, get back on you two feet and try the very best you can. For successes, that is a good thing, but it does not mean you have to be proud of it yet because your journey in exploring the world is not over. You should continue on what you have done. As for me, I’ve learn about respect, honesty, truthful and care. I could use this values in the future to teach the younger generations. Overall, this have help me in becoming strong and believe in myself that i could encounter problems that i could not handle it myself. I’m happy with my achievements. Thank you ! (: